Refund policy

Last updated: [10/01/2026]

## Returns Are Accepted

We accept returns within 30 days from delivery. Items must be unused, in original packaging, with proof of purchase (order confirmation email).

## If Your Order Never Arrives

Contact us at contact@espresa.shop or +447882517795 within 30 days of the expected delivery date. We will reship your order or issue a full refund via original payment method.

## If Your Order Arrives Damaged

Email photos of the damaged item and packaging to contact@espresa.shop within 48 hours of delivery. We will send a replacement or issue a refund at no extra cost to you.

## If You Receive the Wrong Item

Contact us at contact@espresa.shop within 48 hours of delivery. We will arrange to send the correct item and, if needed, return of the incorrect one — free of charge.

## How to Start a Return

Contact us at contact@espresa.shop or +447882517795 — these are the two ways to reach us about a return. Items sent back without first requesting a return will not be accepted.

## Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. If approved, your refund is issued via original payment method within 5–10 business days.

## Contact

Espresa
Unit 29 Skylines Village, London, ENG E14 9TS, United Kingdom
Email: contact@espresa.shop
Phone: +44 7882 517795
Business hours: Mon-Fri, 9AM-6PM